LIVE ONLINE COURSE
Conflict management supports the very foundation of high-performing teams—a foundation of effective communication, mutual respect, and trust. Learn the dynamics of conflict and how to work toward resolution. You'll lead teams to deliver more value when you learn this essential skill set. Major topics: Spot The Spark: Preparing to Tackle Conflict- Recognize conflicts or potential conflicts within a team.
- Demonstrate composure in expected or unexpected conflict situations.
- Identify triggers that may lead to conflict.
- Consider the perspectives and concerns of all parties involved in a conflict.
- Analyze how different backgrounds and cultures influence conflict dynamics.
- Apply de-escalating techniques that foster a collaborative and constructive team environment.
- Develop facilitation skills of remaining neutral to guide others through a resolution process.
- Develop facilitation skills to mediate discussions and guide individuals and teams through resolution.
- Develop facilitation skills to manage power dynamics and guide others through the conflict resolution process.
- Create an original conflict management plan based on best practices and resolution strategies.
- Learn through practical exercises
- Highly interactive
- Real-world scenarios and simulations
- Designed by an experienced Certified Scrum Trainer®
- Guide teams through conflict
- Navigate personal conflicts effectively
- Identify conflict triggers
- Hone de-escalation skills
- Understand the importance of psychological safety